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Q.
What happens if my sitter becomes
ill or injured?
A. There is always a back up sitter
available who is trained and aware of your specific needs.
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Q. What is the purpose of the email
service confirmation that gets sent when I book a service?
A. The schedule confirmation messages
are service we offer primarily for peace of mind for you. Having the
dates of service correct, the services to be delivered clearly
documented eliminates any possible confusion or misunderstanding.
The service confirmations also keep you updated on the status of any
credit or balances you may have on file from returning home early or
by extending your trip.
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Q. If I get a confirmation, and need
to adjust the dates of service or services being delivered, what
should I do?
A. You can email the changes to us or
you can call our office. We will make the adjustments in our system
and send you and updated confirmation.
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Q. Can I make changes to my service
order?
A. No, at the present time you can
either phone in or email adjustments to your service.
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Q. How do I pay?
A. We accept cash, checks, American
Express, Mastercard,
Visa and Discover. Checks are made payable to The Pawfessionals.
You can now pay your invoice online by
clicking
here.
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Q. Will I always have the same pet
sitter?
A. Yes, your pet sitter is YOUR
assigned sitter and someone you can build a long-term relationship
with. The only time you would have a different sitter
is in the
event of illness or injury to your assigned sitter. The backup
sitter will be trained and aware of all your needs and will be
another member of The Pawfessionals Dog Walkers & Pet Sitters team.
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Q. How are gratuities handled?
A. Gratuity is graciously accepted and may be offered
directly to your pet sitter. If you would like to include a gratuity
with your payment for pet
sitting services you may and the full
gratuity will be given to your pet sitter.
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Q. Are you bonded and insured?
A. Please click on the following
links for a copy of our
bond and
insurance.
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Q. How do you handle
pet
accidents and
destruction of property?
A.
We will make every attempt to clean accidents with supplies you have on hand for
this purpose. If you have no suitable supplies we will purchase
them for you,
adding them to your final bill. Please be aware that not all accidents can be
completely erased, no matter what product is used.
If you have scheduled one/two visits per day for your pet and We routinely find
feces or urine at the next scheduled visit, we will begin visiting your pet
two/three (2/3) times per day. You will be notified if this occurs
and billed accordingly.
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Q.
Pet Taxi
Service
A.
This service can be contracted to fit around the requirements of
the actual pet sitting. In the case of cats who hide, we will make every attempt to get
them into a carrier. If this proves impossible after at least 15 minutes we
will advise you so that you can notify the vet or groomer.
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Q. Should I do anything upon my return home?
A. We ask that you call The Pawfessionals Dog Walkers & Pet Sitters
automated notification system at (646) 201-4905 to confirm your return home.
This system will require two verbal responses, additional
instructions on how to use the system will be left for you at our
final visit. This notification process prevents
us from worrying about your pet(s). If we do not hear from you within six
hours of your stated return time we will assume that you are delayed. We will
schedule our sitter to stay on schedule until we have made contact with you.
Please note that you will be billed for any additional visits.
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Q. Can I have
someone share pet sitting
responsibilities?
A. The insurance carried by The Pawfessionals
Dog Walkers & Pet Sitters cannot cover the presence of visitors
or other caregivers in the home. In the interest of our safety and that of your pet(s),
we request that you either contract
solely with us or choose another person to
care for your
pet(s). We reserve the right to discontinue caring for your pet(s)
if we become aware of another person performing duties we are contracted to
perform. Any exception to this policy must be discussed and approved in
advance.
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Q. What supplies should I have on hand?
A.
Adequate supplies should be on hand for the period of time you will be away
(food, litter, pocket pet bedding, bird cage lining or litter, etc.).
If supplies run out, we will purchase additional supplies and bill
you accordingly.
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Q.
Will my dog be walked during temperatures extremes?
A.
If the heat index is above 90 degrees, we will not walk dogs unless they are
accustomed to being outdoors, and then only for a short walk. If there are
strong storms, with thunder and lightning, your dog will not be walked. In
either case we will go outside long enough for your pet to relieve him/herself,
and spend the remainder of the visit indoors. If the temperature in your home is too warm or cold for your pet(s)
we will
adjust the thermostat.
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Q. What time
will you visit my pets?
A. In general, specific visit times cannot be guaranteed. Two visits
per day are scheduled approximately twelve (12) hours apart unless
otherwise agreed. Three visits per day are scheduled approximately
eight (8) hours apart during waking
hours. In the case of time-sensitive medication issues, or if your
pet(s) are
on a different, set schedule, other arrangements can be made if necessary.
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Q. Why do you need two sets of keys?
A. Occasionally, the unexpected
happens and we need to ensure we can have the pets cared for no
matter what. Therefore, we ask for two sets.
We keep one locked in
our office and one is taken by the sitter.
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Q. How much notice of cancellation do
you need?
A. At least 48 hours
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Q. If I cancel with less than a 48
hour notice will I incur any fees?
A. Yes, $50 will be charged to your
account. Any cancellation made after 7:00AM on the day of a
scheduled service or series of services are non- refundable.
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Q. Do I have to sign a contract?
A. Yes, we need a signed statement
that you agree to let us into your home to care for your animals as
well as that you are aware of and agree to our policies/procedures.
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Q. Do you have references?
A.
Yes, we can
provide you with a list of our satisfied clients.
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If you have additional questions
please click
here to contact
us. |
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