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Frequently Asked Questions
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Can't find the answer to your question above?
Are you bonded and insured?
I've never used a dog walker. What do I need to know?
I've never used a pet sitter. What do I need to know?
Where can I find the Preparation is Key checklist?
Will I always have the same walker?
Will my dog be walked with other dogs?
What time will you visit my pets?
How do I pay?
What is your cancellation policy?
Will my dog be walked during temperature extremes/inclement weather?
Why do you need two sets of keys?
What happens if my pet becomes injured or ill?
How do you handle pet accidents and pet destruction of property?
How are gratuities handled?
What is the purpose of the emailed service confirmation I receive when I book service?
If I receive a confirmation, and need to adjust the dates of service or services being delivered, what should I do?
Can I make changes to my service order online?
Should I do anything upon my return home?
